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With Support-xm
With Support-xm
- +381628920608
- info@support-xm.com
- Bulevar oslobodjenja 116, Floor 6, apt 29
At SupportX Management DOO, our customer support team is dedicated to providing outstanding service across various fields. Our representatives are trained to handle a diverse range of customer inquiries and issues, ensuring a smooth and satisfying experience for your customers. We offer:
General Inquiries
Handling questions about products, services, and policies with prompt and accurate information. Our team ensures that customers have all the information they need to make informed decisions, from product specifications to service details and company policies.
Order Processing
Assisting customers with placing orders, tracking shipments, and managing returns or exchanges. Our efficient order processing system helps customers navigate through their purchasing journey smoothly, ensuring timely and accurate deliveries and handling any post-purchase issues effectively.
Billing and Payments
Addressing billing questions, processing payments, and resolving payment issues. We provide support for various billing inquiries, including invoice explanations, payment confirmations, and troubleshooting any discrepancies in billing statements, ensuring customer satisfaction and trust.
Complaint Resolution
Managing and resolving customer complaints with professionalism and empathy to maintain customer satisfaction and loyalty. Our team is trained to handle complaints constructively, offering solutions and ensuring that every customer feels heard and valued.